At Naava, sustainability is at the core of everything we do. We prioritize eco-friendly materials, ethical manufacturing processes, and support local artisans. Our commitment extends to minimizing waste and carbon footprint throughout our supply chain.

Absolutely. We ensure fair wages and safe working conditions for all artisans involved in the production process. By supporting local communities and traditional craftsmanship, we promote ethical practices and empower artisans.

Yes, we offer hassle-free returns and exchanges within. We have a 10-day return policy, which means you have 10 days after receiving your item to request for a return. You will be provided with 2 options for upon initiating your return request as listed below:

1) Exchange - Write to us at customersupport@shopnaava.in and we can give you an exchange in the form of size or a new piece of the same style.

2) Refund through In-Store Credit - You will receive a refund in the form of online store credit equivalent to the value of the article eligible for return. It will be valid for 1 year from date of purchase

P.S- WE ARE A SMALL BATCH SUSTAINABLE FASHION BRAND AND STRIVE TO ENSURE OUR CUSTOMERS ARE HAPPY. HENCE WE DO NOT OFFER ANY CASH REFUND. NO EXCEPTIONS WILL BE HELD.

For any inquiries or assistance, our customer support team is readily available to help. You can reach us via email at customersupport@shopnaava.in between Monday to Saturday.

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Follow 3 easy steps to initiate your credit Refund:

1) Within 10 days of ordering the product please write to us at customersupport@shopnaava.in. Ensure to attach your order confirmation number/bill copy.

2) You will hear back from us within 24 hours of raising your request with the tracking details for the return.

3) You shall receive store credit in the form of an exclusive code within 5-7 days from the date of return initiation. The code can be applied during checkout on your next purchase and will be valid up to 1 year from the date of issue.

To stay in the loop with Naava's latest updates, exclusive offers, and new collections, you can subscribe to our newsletter or follow us on social media platforms like Instagram and Facebook.

We pride ourselves on sourcing materials responsibly. Our fabrics are handpicked from highly skilled women weavers in Assam, known globally for their craftsmanship in handloom and silk production.

Please refer to the size chart calculator on the product page of your preffered outfit. Alternatively click here for our complete Size Chart.

You can always write to us at0 customersupport@shopnaava.in